Kitchen & Dining
Ocean Memories Glass Set
Ocean Glass is a stemless drinking glass with a rounded, tapered body and a thick base.
View productThe store behind your order.
Nuvaneo is the online store behind the products on our pages: Kitchen & Dining, Home & Living, Wellness and Faith & Inspiration, from independent makers and small brands around the world, sold with one checkout, one customer service team and one returns policy. Just ordered? This is where your payment, your parcel and your questions are handled.
Seen nuvaneo.com on your bank statement?
Here's what it is and what to do if something doesn't look right.
That's us
Nuvaneo takes the payment for every product it sells, so the charge appears as nuvaneo.com (or NUVANEO) rather than under the name of the product you bought.
One-off payment, nothing recurring
If you added an extra item at checkout, each extra item shows as a separate payment on the same day. There are no subscriptions and nothing is taken later.
Not sure about a charge? Ask us first
Email us with your order number. We can refund, resend or correct an address within 1 working day. A dispute through your bank takes weeks and puts your order on hold.
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Everything we sell, in one place, with one checkout and one customer service team.
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What happens after you order
1
Order confirmed
A confirmation email from Nuvaneo arrives within minutes, with your order number, what you bought and what was charged.
2
Dispatched in 1 to 2 working days
You get a shipping email with a tracking number and a link. Need to change the address? Email us before dispatch.
3
Delivered to your door
Delivery takes 5 to 10 working days after dispatch. The Check your order page shows where your parcel is at any time.
4
30 days to change your mind
Not happy with your product? Email us within 30 days of delivery and we'll sort out a refund to the same card.
About Nuvaneo
We look for products that solve an everyday problem well, often made by independent makers and small brands you won't find on the high street: a board that lasts, a pan that heats evenly, a device that eases a stiff back. We sell them through our own store and through the articles and offers we publish online.
Whichever page you ordered on, your order is handled by the same team, with the same checkout, the same customer service inbox and the same returns policy.
Store nameNuvaneo (shows as nuvaneo.com on statements)
Ships tothe United States
What we sellKitchen & Dining, Home & Living, Wellness and Faith & Inspiration, from independent makers and small brands
Customer servicecontact@nuvaneo.com, reply within 1 working day
Returns30 days from delivery, refund to the same card
Need a hand with your order?
Email contact@nuvaneo.com with your order number, or reply to any email we've sent you. A member of the team answers within 1 working day, Monday to Friday.